faq

My Coffee Gourmet.Com FAQ’S

F.A.Q.’s

What kind of coffee beans do you use?

We use only premium 100% Arabica coffee beans to give you the best cup of coffee money can buy. Arabica beans are high grade beans, grown in high areas (usually above 3000’). Robusta beans are low-grade beans, grown in low areas. Arabica coffee beans command the highest prices whereas robusta coffee beans are cheap and principally used as fillers.

Is it safe to use my credit card to order from My Coffee Gourmet.Com?

YES! We take utmost care to ensure your credit card number is safe. Pay Pal (our credit card processing system) takes your credit card number from you. We never see your financial information and we do not need to. Pay Pal will process your payment and send the money to us. Pay Pal is one of the leaders on the internet in processing these types of transactions. Your credit card will be billed as CCW Enterpri. As well we use Opitmal SSL Technology for our secure server transactions. Your credit card info will be protected during the entire credit card process. Your privacy and security are our number one concern!

Do I have to join Pay Pal to pay for my purchase from My Coffee Gourmet.Com?

NO! There is an option available on the Pay Pal site that lets you pay without joining Pay Pal.

How can I order if I do not wish to give my credit card over the internet?

We will gladly take your order by mail , just fill out our mail order form and mail it along with a check or money order payable to C.C.W.Enterprises. Please send your order to:

My Coffee Gourmet

2 Baldwin Ave

Brantford ON

Canada

N3S 1H5

Please note: This will cause significant delay in receiving your order as we will not ship your product until your check has cleared our bank. This normally takes between 3-5 business days.

Do you ship outside the U.S.A.?

Unfortunately, we can only ship to the Continental U.S.A. (not including Alaska and Hawaii).

How come we recommend whole coffee beans?

Pre-ground coffee beans quickly loses its flavor after it has been through the grinding process. Actually, in a matter of hours a lot of the flavor is lost. For this reason we strongly urge coffee lovers to buy and use only Whole Bean Coffees. Only grind enough to brew the amount required. For more information see our All About Freshness Page.

What is the best way to keep my coffee fresh?

Coffee that is not going to be used immediately should be stored in your freezer and will not experience any loss of flavor for several months. We strongly recommend using whole coffee beans and grinding the beans immediately before brewing. Only grind enough beans for one brew. Once the bag is open do not put back in the freezer. Condensation will occur causing mustiness. Instead, zip lock the bag tightly shut and store in a cool dry place well away from heat.

What process do you use to decaffeinate your coffees?

We use the methelyne chloride process. This method retains the full flavor much better than other methods (such as Swiss Water Process that tends to dilute the full flavor of the coffee bean). The methelyne chloride process is perfectly safe, as it gases off at around 175F. So while in the green bean state it has less than one part per million, after roasting it has even less than that, making any health concern about the process completely irrelevant.

Are your coffees Kosher?

Yes, all of our coffees are Kosher certified. The word “Kosher” is a derivation of the Hebrew Kasher, meaning “proper” or “pure”. Kosher foods and beverages bear an inherent hallmark of wholesomeness and quality.

Is there any minimum order?

No there is no minimum order, but keep in mind that you get FREE shipping on all orders of $50 or more at My Coffee Gourmet. You may combine coffee and tea orders to make the $50 minimum. Another great idea is to get friends and relatives together and put in one big order and get the shipping FREE. We have something for everyone!

What if I am not happy with the product I have received?

At My Coffee Gourmet we know you will love your coffee or tea purchase. We offer a 5 day money back guarantee on all our products. If you are not happy with your purchase, please send us an email to refunds@mycoffeegourmet.com. We will respond to you within 24 to 48 hours with details and instructions on how to return your purchase. All purchases are subject to a 15% restocking fee. As well, you are responsible for the cost of shipping the item(s) back to our warehouse in either Des Moines, IA for coffee and Pickwick Tea or Tucson, AZ for loose leaf tea.