F.A.Q.
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ALL PRICES ARE IN U.S. DOLLARS.
WE SHIP ONLY IN THE CONTINENTAL U.S.A.
Shop confidently with our secure server.
We accept Pay Pal
$15.00 Minimum Order
"I love your coffee so much that I went out and bought a brand new coffee maker that grinds and brews the beans at the same time!", Tammy from California U.S.A.
Copyright ©2006-2010 C.C.W. Enterprises 2 Baldwin Ave Brantford, Ontario Canada N3S 1H5
customerservice@mycoffeegourmet.com
1-866-429-4224
Shop My Coffee Gourmet for all your gourmet coffee, Pickwick Teas and Coffee Maker needs.
For great picnic baskets, beach supplies and tailgating supplies visit We Have Picnic Baskets!
customerservice@mycoffeegourmet.com
1-866-429-4224
Shop My Coffee Gourmet for all your gourmet coffee, Pickwick Teas and Coffee Maker needs.
For great picnic baskets, beach supplies and tailgating supplies visit We Have Picnic Baskets!
What kind of coffee beans do you use?
We use only premium 100% Arabica coffee beans to give you the best cup of coffee money can buy. Arabica beans are high grade beans, grown in high areas (usually above 3000’). Robusta beans are low-grade beans, grown in low areas. Arabica coffee beans command the highest prices whereas robusta coffee beans are cheap and principally used as fillers.
Is it safe to use my credit card to order from My Coffee Gourmet.Com?
YES! We take utmost care to ensure your credit card number is safe.We use SSL technology for our secure server transactions. Your credit card info will be protected during the entire credit card process. Your privacy and security are our number one concern! Your credit card will be billed as "C.C.W.Enterprises".
Do I have to join Pay Pal to pay for my purchase from My Coffee Gourmet.Com?
NO! There is an option available on the Pay Pal site that lets you pay without joining Pay Pal.
How can I order if I do not wish to give my credit card over the internet?
We will gladly take your order by mail , just add all your purchases to your cart and proceed to checkout. There you will find an option for mail or fax. Print out the page that comes up and mail it along with a check or money order payable to C.C.W.Enterprises. Please send your order to:
My Coffee Gourmet
2 Baldwin Ave
Brantford ON
Canada
N3S 1H5
Please note: This will cause significant delay in receiving your order as we will not ship your product until your check has cleared our bank. This normally takes between 3-5 business days.
Do you ship outside the U.S.A.?
Unfortunately, we can only ship to the Continental U.S.A. (not including Alaska and Hawaii).
How come we recommend whole coffee beans?
Pre-ground coffee beans quickly loses its flavor after it has been through the grinding process. Actually, in a matter of hours a lot of the flavor is lost. For this reason we strongly urge coffee lovers to buy and use only Whole Bean Coffees. Only grind enough to brew the amount required.
What is the best way to keep my coffee fresh?
Coffee that is not going to be used immediately should be stored in your freezer and will not experience any loss of flavor for several months. We strongly recommend using whole coffee beans and grinding the beans immediately before brewing. Only grind enough beans for one brew. Once the bag is open do not put back in the freezer. Condensation will occur causing mustiness. Instead, zip lock the bag tightly shut and store in a cool dry place well away from heat.
What process do you use to decaffeinate your coffees?
We use the methelyne chloride process. This method retains the full flavor much better than other methods (such as Swiss Water Process that tends to dilute the full flavor of the coffee bean). The methelyne chloride process is perfectly safe, as it gases off at around 175F. So while in the green bean state it has less than one part per million, after roasting it has even less than that, making any health concern about the process completely irrelevant.
Are your coffees Kosher?
Yes, all of our coffees are Kosher certified. The word “Kosher” is a derivation of the Hebrew Kasher, meaning “proper” or “pure”. Kosher foods and beverages bear an inherent hallmark of wholesomeness and and quality.
Why is there a minimum order?
In order to control our costs and the ever increasing costs of shipping your order to you, we have a $15.00 minimum order. Our research has shown that 99% of our customers order more than one pound of coffee or more than 3 boxes of Pickwick Tea. This will easily make your minimum order $15.00. Don't forget our FREE shipping on orders of $50.00 or more!
What if I am not happy with the product I have received?
At My Coffee Gourmet we know you will love your coffee or tea purchase. We offer a 5 day money back guarantee on all our products. If you are not happy with your purchase, please send us an email to refunds@mycoffeegourmet.com. We will respond to you within 24 to 48 hours with details and instructions on how to return your purchase. All purchases are subject to a 15% restocking fee. As well, you are responsible for the cost of shipping the item(s) back to our warehouse in Des Moines, IA
We use only premium 100% Arabica coffee beans to give you the best cup of coffee money can buy. Arabica beans are high grade beans, grown in high areas (usually above 3000’). Robusta beans are low-grade beans, grown in low areas. Arabica coffee beans command the highest prices whereas robusta coffee beans are cheap and principally used as fillers.
Is it safe to use my credit card to order from My Coffee Gourmet.Com?
YES! We take utmost care to ensure your credit card number is safe.We use SSL technology for our secure server transactions. Your credit card info will be protected during the entire credit card process. Your privacy and security are our number one concern! Your credit card will be billed as "C.C.W.Enterprises".
Do I have to join Pay Pal to pay for my purchase from My Coffee Gourmet.Com?
NO! There is an option available on the Pay Pal site that lets you pay without joining Pay Pal.
How can I order if I do not wish to give my credit card over the internet?
We will gladly take your order by mail , just add all your purchases to your cart and proceed to checkout. There you will find an option for mail or fax. Print out the page that comes up and mail it along with a check or money order payable to C.C.W.Enterprises. Please send your order to:
My Coffee Gourmet
2 Baldwin Ave
Brantford ON
Canada
N3S 1H5
Please note: This will cause significant delay in receiving your order as we will not ship your product until your check has cleared our bank. This normally takes between 3-5 business days.
Do you ship outside the U.S.A.?
Unfortunately, we can only ship to the Continental U.S.A. (not including Alaska and Hawaii).
How come we recommend whole coffee beans?
Pre-ground coffee beans quickly loses its flavor after it has been through the grinding process. Actually, in a matter of hours a lot of the flavor is lost. For this reason we strongly urge coffee lovers to buy and use only Whole Bean Coffees. Only grind enough to brew the amount required.
What is the best way to keep my coffee fresh?
Coffee that is not going to be used immediately should be stored in your freezer and will not experience any loss of flavor for several months. We strongly recommend using whole coffee beans and grinding the beans immediately before brewing. Only grind enough beans for one brew. Once the bag is open do not put back in the freezer. Condensation will occur causing mustiness. Instead, zip lock the bag tightly shut and store in a cool dry place well away from heat.
What process do you use to decaffeinate your coffees?
We use the methelyne chloride process. This method retains the full flavor much better than other methods (such as Swiss Water Process that tends to dilute the full flavor of the coffee bean). The methelyne chloride process is perfectly safe, as it gases off at around 175F. So while in the green bean state it has less than one part per million, after roasting it has even less than that, making any health concern about the process completely irrelevant.
Are your coffees Kosher?
Yes, all of our coffees are Kosher certified. The word “Kosher” is a derivation of the Hebrew Kasher, meaning “proper” or “pure”. Kosher foods and beverages bear an inherent hallmark of wholesomeness and and quality.
Why is there a minimum order?
In order to control our costs and the ever increasing costs of shipping your order to you, we have a $15.00 minimum order. Our research has shown that 99% of our customers order more than one pound of coffee or more than 3 boxes of Pickwick Tea. This will easily make your minimum order $15.00. Don't forget our FREE shipping on orders of $50.00 or more!
What if I am not happy with the product I have received?
At My Coffee Gourmet we know you will love your coffee or tea purchase. We offer a 5 day money back guarantee on all our products. If you are not happy with your purchase, please send us an email to refunds@mycoffeegourmet.com. We will respond to you within 24 to 48 hours with details and instructions on how to return your purchase. All purchases are subject to a 15% restocking fee. As well, you are responsible for the cost of shipping the item(s) back to our warehouse in Des Moines, IA
Refer a Friend Program
The best form of advertising is word of mouth. Some say it is a free way of advertising, but the person spreading the good word should be rewarded as well. That is why we have the "Reward A Friend Bonus Program" Here is how it works:
If you tell a friend about the great gourmet coffee and Pickwick Tea here at My Coffee Gourmet, tell them to note your referral on the order form. When your friend checks out, they must enter your name in the special instructions area on the order page.
When we receive your name on the order form, you will receive a coupon code by email for $5 off your next purchase! You will receive a new code every time you refer someone to us and they make a purchase! The more you refer, the more you save!!! Please note you may only use one coupon per order, but these special coupons will never expire! My Coffee Gourmet thanks you for referring your friends to us!
The best form of advertising is word of mouth. Some say it is a free way of advertising, but the person spreading the good word should be rewarded as well. That is why we have the "Reward A Friend Bonus Program" Here is how it works:
If you tell a friend about the great gourmet coffee and Pickwick Tea here at My Coffee Gourmet, tell them to note your referral on the order form. When your friend checks out, they must enter your name in the special instructions area on the order page.
When we receive your name on the order form, you will receive a coupon code by email for $5 off your next purchase! You will receive a new code every time you refer someone to us and they make a purchase! The more you refer, the more you save!!! Please note you may only use one coupon per order, but these special coupons will never expire! My Coffee Gourmet thanks you for referring your friends to us!
